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The latest news on ApparelX Global
Aug 17, 2023

[Outage Report] "Out of Stock" Displayed and Unable to Place Orders - Issue Occurred [Resolved]

TROUBLE REPORT
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We greatly appreciate your continued patronage.


Today, from around 8:00 AM to 2:00 PM, the following issue occurred, resulting in some products being unavailable for purchase. 

  •  【Issue】For products that cannot be ordered beyond available stock (such as VANCET, Sanwell, and Oakura Trading products), all SKUs were displayed as "Out of Stock," so no SKU could be selected and items could not be added to the cart.
  • 【Cause】There was a malfunction in the program uploaded at 8:00 AM today.

  • 【Response】We uploaded a corrected program at 2:00 PM today, and the problem has now been resolved.


We will strengthen our program verification system and strive to prevent similar issues from occurring in the future. We deeply apologize to customers who were inconvenienced. We kindly ask for your continued support of ApparelX.


If you have any inquiries, please contact us through our inquiry page. Thank you once again for your continued support.


ApparelX IT Team

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