FAQ · About Orders
What should I do if I want to change the color, size, or quantity of an item after ordering?
While an order is "Waiting For Processing", you can change colors, sizes, and quantities, remove items, and add items from your cart yourself with "Change Order Items" in Order History (items you change or add are priced at today's prices, and the amount is shown before you confirm). After we start processing the order, please contact us via "Ask About This Order" in Order History. Items can sometimes be changed before arrangements start, but items that have already been cut or shipped cannot be changed. As a rule, we ask you to accept items that could not be changed. For details, see the guide "Canceling, Changing, or Adding to an Order".
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