FAQ · About Orders
I purchased products from suppliers Yamamoto and Okura, but only the Yamamoto items are marked as shipped. Have the other items not been shipped?
For the portion from supplier Yamamoto, the status will show as shipment complete once the items are ready, but if you placed it together with items from supplier Okura, all items will be shipped together.
After shipment is complete, we will contact you again with a shipment completion email including the carrier and waybill number, etc.
After shipment is complete, we will contact you again with a shipment completion email including the carrier and waybill number, etc.
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