Canceling, Changing, or Adding to an Order

You can cancel an order yourself in Order History while its status is "Waiting For Processing". This applies to all payment methods. If "Cancel This Order" is not shown, see "Canceling by contacting us" below. There is no cancellation fee when you cancel an order yourself. If you cancel a credit card order before it ships, your card is not charged (depending on your card issuer, the amount may appear on your statement temporarily). Alipay, WeChat Pay, Naver Pay, Kakao Pay and some other payment methods are charged when you place the order.

1. Open the menu at the top right of the header and select "Order History".
2. Click "Cancel This Order" for the order you want to cancel.
3. When "Are you sure you want to cancel this?" appears, click "Yes".

When the order is canceled, you receive a "Your Order Has Been Canceled" email. ApparelX Points used for the order are returned, and the points you would have earned on the order are not added. A coupon used for the order is generally returned as well; if you cannot use it again, please contact us. If you have already sent a bank transfer for the order, please let us know via "Ask About This Order" so that we can arrange a refund.

For the following orders, click "Ask About This Order" in Order History. The contact form opens with your order number already entered.

• Orders for which "Cancel This Order" is not shown (such as credit card orders placed before November 1)
• Orders with the status "Being Processed" or later

An order can be canceled only while its arrangement status allows it. Items that are already being arranged, have been cut, or have been shipped may not be canceled or changed.

For credit card orders, your card is charged when your order ships. If you cancel before it ships, your card is not charged and no fee applies. If you cancel after your card has been charged (after shipping, for orders charged before shipping because they took many days to ship, for payment methods charged when you place the order, or for orders placed before November 1), we refund the payment to your card. When the refund appears on your statement depends on your card issuer. As stated on the checkout page, if you cancel for your own reasons after your card has been charged, a designated fee is charged for processing the refund. We do not charge this fee for cancellations made for reasons on our side, such as items being out of stock.

You can change the items in an order yourself in Order History while its status is "Waiting For Processing", until we start processing it. We usually start processing at 9:00 AM Japan time on business days.

• Remove items: Keep at least one item. To cancel the whole order, use "Cancel This Order" (if it is not shown, "Ask About This Order").
• Change quantities: Follow the quantity rules shown for the item.
• Change colors or sizes: Choose another color or size of the same item.
• Add items from your cart: You can add items that you put in your cart from the product pages. Colors, sizes, quantities, and options are as selected in your cart, and you can change the quantity after adding. They are removed from your cart when you confirm.

1. Open the menu at the top right of the header and select "Order History".
2. Click "Change Order Items" for the order. You can also use the "Order item changes" box on the order detail page.
3. For each item, click "Remove" or "Change color/size", or enter a new quantity. To add items, click "Add from Cart". The amounts before and after the change are shown.
4. Click "Review the amount", check the total and the payment, and click "Change the order" (or "Pay (amount) and change" when there is an additional payment).

Items you change or add are priced at today's prices. Other items keep the price from when you ordered. Options such as cutting fees are added or removed automatically to match the quantity. The delivery fee and the estimated shipping date are recalculated, and the amounts before and after the change are shown before you confirm. Amounts are in your order's currency, at the exchange rate used for the order. No Japanese consumption tax applies to orders shipped outside Japan.

If the total increases, you can use your ApparelX Points for the difference (you can change the number of points; points are deducted from the amount before tax). Pay the rest with the payment method of the order:

• Credit card and other online payments (including orders paid only with ApparelX Points): Choose a payment method on the next screen and pay. Your order changes when the payment is complete. This is a separate payment from your order. If you do not pay within 30 minutes, the change is canceled.
• Payment on account: The increase is included in your invoice for the closing date.
• Bank transfer in advance: Changes that increase the total cannot be made on this page. Please contact us via "Ask About This Order".

If the total decreases, the ApparelX Points used for the order are returned first. For credit card orders, your card is charged the lower amount (the charge is confirmed when your order ships). For credit card orders that have already been charged and for other online payments, including orders paid only with ApparelX Points, any remaining difference is returned as ApparelX Points (we do not refund to your card; the returned points can be used immediately and do not expire). For payment on account, your invoice is reduced. If you have already paid by bank transfer, we return the difference as ApparelX Points after confirming your payment. If the currency of your points has changed since you ordered, changes that decrease the total cannot be made on this page.

When the change is complete, you receive an email. Order History shows "Items changed", and the order detail page shows the change history. Our staff are notified automatically, so you do not need to contact us. You can change the order again until we start processing it (there is a daily limit on the number of changes).

The following cannot be changed on this page. Please contact us via "Ask About This Order".

• Orders we have started processing
• Orders shipped together with other orders (Combined Delivery)
• Orders that use a coupon or a free shipping coupon
• Orders that include proposed items, a free sample book benefit, or specially arranged items
• Orders whose amount or delivery fee has been adjusted individually
• Changes that cannot be shipped with the order's delivery method (please also contact us to change the delivery method)
• Quantity, color, or size changes for some items that cannot be changed on this page (you can remove them)

Right after you place an order (while we send the confirmation email), and while a payment for a shipping address change or an order change is in progress, the order cannot be changed for a short time. Please try again a little later.

You can change items, quantities, colors, and sizes in Order History until we start processing the order (see above), and the shipping address with "Change Shipping Address" in Order History until 12:00 noon Japan time on the estimated shipping date. For other changes, or for orders that cannot be changed there, contact us via "Ask About This Order" in Order History before the order ships.

• Color, size, or quantity after we start processing: Can be changed before arrangements start. Items that have already been cut or shipped cannot be changed.
• Shipping address: For orders that cannot be changed in Order History, contact us. It can be changed until the order ships.
• Delivery method: Can be changed before the order ships. The delivery fee may change depending on the method.
• Payment method: Cancel the order and place it again (if "Cancel This Order" is not shown, ask us to cancel it first). "Add Same Items To Cart" in Order History puts the same items back in your cart.

You can add items from your cart to an order that is "Waiting For Processing" with "Change Order Items" (see above). After we start processing, place a new order and select "Combined Delivery" under "Delivery Option & Delivery Fee" at checkout. We will ship the new order together with your earlier order.

When an earlier order can be combined, Order History shows "Combined Delivery Available" for that order. An order can be combined when all of the following apply:

• It is going to the same shipping address (the same company name, department, and contact name)
• It has not been shipped yet (orders that are "Partially Shipped" can be combined)
• It was placed within the last 3 months, and its estimated shipping date has not passed
• A delivery fee was paid for it

At checkout, you can also select which order number to combine with. The combined shipment is sent when all items in the combined orders are ready.

For international delivery, Combined Delivery is not always free. The fee shown next to "Combined Delivery" at checkout is the delivery fee for the total weight of the combined orders, minus the delivery fees you have already paid. If the combined parcel is too heavy for the delivery method, Combined Delivery cannot be selected.

After you order, some items may become unavailable, for example because the brand or manufacturer is out of stock. In that case, we contact you by email or other means and cancel the unavailable items. These items are marked "Canceled" in Order History, and the order total and ApparelX Points are recalculated. If you paid by credit card, your card is charged the lower amount if the order has not shipped yet; if your card has already been charged, we refund the difference to your card.

If you would also like to cancel other items in the order, contact us via "Ask About This Order". Depending on the arrangement status, some items cannot be canceled.