ApparelX was born in 2018, and ApparelX Global was launched in 2020. Please check our profile.
Terms and Conditions
You can check our Terms and Conditions.
Privacy Policy
You can check our Privacy Policy.
Special Commercial Notation
You can check our Special Commercial Notation
Cookie Policy
You need to agree this policy under GDPR in order to register at ApparelX.
Main Guides
Payment
We explain all payment options you can choose, and what you need to take care of.
Delivery
We explain all delivery options we offer to you, and the delivery date and the cost.
Stock
We explain all stock status that you can see on the page, and the lead time and the disclaimers.
Dye / Cut / Sew
We explain all services of dying, cutting, and sewing that ApparelX offers to you.
Others
Other important information explained. Cutting fee, Price, Specification, Color, etc.
How-to Guides
Ordering from Outside Japan
This guide explains how to choose your site, language, and currency, which payment and international delivery options you can use, how import duties and taxes work, and how to track your order.
Account Registration, Login, and Account Settings
This guide explains how to create an account and verify your email address, log in and reset your password, update your information, add colleagues as users, and delete your account.
Finding Products
This guide explains how to search from the header, narrow down and sort results on the search page, and use favorites, Recently Viewed, and Order Again.
Order Units, Minimum Quantities, and Cutting Fees
This guide explains how to read the order unit and order conditions of each product, how to order full rolls, and how cutting fees are charged.
Checking Colors and Ordering Sample Books
This guide explains how to check colors on the product page and how to order a sample book to see the actual colors.
Using Shopping Bags and the Cart
How to add items to your cart, organize them into shopping bags, save items for later, and check out one bag at a time.
Choosing a Shipping Address
How to choose and add shipping addresses, ship directly to partners, and prepare addresses for international delivery.
Paying for Your Order
How to choose a payment method at checkout, pay by credit card or bank transfer, and apply for payment on account.
ApparelX Points and Coupons
How to earn, check, and use ApparelX Points, and how to apply coupons.
From Order to Delivery
How to check your order status, the estimated shipping date, shipping notices, and tracking numbers.
Canceling, Changing, or Adding to an Order
How to cancel an order, request changes to its details or shipping address, and ship additional items together with Combined Delivery.
Receipts and Invoices
How to print or save a receipt for each order from Order History, and how invoices and quotations are handled.
Returns, Exchanges, and Defective Items
When we accept returns and exchanges, how to contact us about a defective or incorrect item, and what to note about our products.
How to Use ApparelX Message™
How to send messages to the ApparelX Team with ApparelX Message™, and how to check and answer our replies.
Apparel OEM and Processing Inquiries
How to request a quote for apparel OEM production in Japan, and what happens from your inquiry to delivery.
Currency and Exchange Rates
This guide explains how prices in Japanese yen are converted into your currency, which exchange rate we use and when it is updated, how amounts are rounded, and when the amount of your order is fixed.
ApparelX Guidelines / Services
EXCY Group
ApparelX is operated by EXCY Group. We explain EXCY Group.
Okura Shoji
Okura Shoji is a main supplier of ApparelX. We explain Okura Shoji.
DesignX
DesignX is an IT operator of ApparelX. We explain DesignX.
ApparelX Point
You can get ApparelX Point each time you purchase. The system of the point explained.
Start Business
You can start business with ApparelX. It's as a maker, it's as a supplier. The business is worldwide.
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