If we receive your order of the fabric at the roll, because we have become the arrangement of the normal turbulent winding, there is a possibility that before and after the quantity that we receive.
Therefore, if you change the ordered quantity, we will inform you of the quantity by e-mail each time.
If the quantity is large, we will refund the difference, and if the quantity is small, we will refund the difference within a few days after the shipment is completed.

Please contact us from the contact form on the support page.
At that time, please describe the details such as product number, product name, color number, desired quantity. We will check the stock quantity and reply.

In the case of white or light color such as polyester material, the color of the button may change due to the influence of lot and aging at the time of production.
If you really want to match the color, there are methods such as dyeing according to the color of the textile from the one for dyeing.
However, even if dyed, the color may change over time such as 5 to 10 years.

It is possible to arrange items that can be ordered even if they are not listed.
Please contact us for details such as desired product, product number, size, color, quantity from the contact form on the support page.

If you want to have it cut, you can request it, but there is a chance that it may end up being cut in half.
In the case of cuts, if there is a break in the middle, we cut it a little longer.
Furthermore, even in the case of raw rolls, there may be cut pieces in the middle, so please order in an amount that allows for some leeway (loss).

As a general rule, we do not accept returns or exchanges due to customer mistakes in ordering.
However, if there is a defect such as dirt or chipping, we will respond by returning or exchanging.

We are very sorry about the inventory, but we are trying to clarify the shipping date or inventory status as accurately as possible for both our inventory products and products ordered from manufacturers, but due to allocations and inventory information deviations, etc., 100 % The information is not accurate.
For details, please refer to the ApparelX product inventory guide linked below.
https://www.apparelx.jp/guide_stock.html

At ApparelX, we try to take pictures that make it easy to understand the color of the product as much as possible.
Since the color of the monitor and the environment are different for each customer, we recommend that you order the sample book of the product before purchasing if you are worried.

Currently, ventile is not sold overseas.

We can send it to your designated address in Japan. Shipping within Japan is 600 yen. You can also pick it up at our warehouse in Tokyo. 10% consumption tax will be charged.

The supplier Yamamoto will be displayed as shipping completed when the products are ready, but if you place an order with the supplier Okura, all the products will be shipped together.
After the shipment is completed, we will contact you by e-mail that the shipping process is completed, such as the shipping company and invoice number.

After confirming your order, it cannot be changed if it has already been cut or shipped, but it can be changed before it is arranged. Please contact us from the following.
As a general rule, we ask that you pick up the products that could not be changed.

When you place a new order, select "Shipping method/Shipping" from the cashier screen and select "Included shipping from previous order".

You can check the status of the ordered products from the order history from the My Account screen.
When the shipment is completed, "shipped" is displayed.
In addition, the person in charge of shipping will send an email "Notice of completion of shipping processing" to the registered email address.

You can check your order history from the order history on the My Account screen. If there is a display here, the order is complete.
When the order is completed, ApparelX will send an email "Thank you for your order" to the registered email address.
When the order is completed, the person in charge of ordering will send you an email saying "Notice of completion of order processing".

You cannot select it unless the delivery address on the cashier screen is the same. Please check if the delivery address is the same.
Also, if the product has already been shipped, you cannot select it.

Is possible. Please enter your desired destination from "Change" on the cashier screen. The address you registered once will be selectable from the next time onwards.

Please contact the support page or the person in charge of ordering. If you divide the shipment into two parts, a separate shipping fee will be charged, so we will inform you of the payment method.

Please let us know the shipping address from the support page . It will be changed in ApparelX.

Please check your junk mail box. If it is not in the junk mail box, there may be a system problem. Please contact us from the support page . You can check the order status from the order history in My Account.

We will send an email from the supplier upon shipment. The shipping company and invoice number are listed in the email. please confirm.

The authentication has already been completed and the registration is complete.
If you click it twice it will say invalid cord.
Therefore, you will be able to log in using the email address and password you entered when you registered, so please do so.

Please contact us from the contact form on the support page.
At that time, please also contact us with the registered e-mail address before the change.

Password reset Please reset your password from the email sending page.

Order confirmation emails from ApparelX and emails such as order completion / shipment completion notifications are basically HTML emails, so please make settings so that you can receive HTML emails.
One example is to change the character cord settings.

There are various possible causes, but they are often treated as junk mail and are often stored in junk mail boxes. please confirm. Also, if you do not receive the email by all means, you may have received it by registering with another email address. Please try them together.

If you do not receive the e-mail, it may be junk e-mail. I would like you to set the reception of "info@apparelx.jp" by specifying the domain.
If you do not receive the email even after changing the reception settings, please contact us using the contact form on the support page.
We will check the current situation.

You can change it by checking and changing the registration information of My Account.

We apologize for the ApparelX, but ApparelX is a corporate service, and we do not accept transactions with individuals.
Registration is possible if you want to sell products made for commercial purposes rather than for personal use.
If you have a shop name, please indicate the shop name and register.

ApparelX version 10 or below of the browser Internet Explorer (Internet Explorer). Please upgrade to version 11 or higher, or use other browsers such as Google Chrome, Safari, Firefox. Also, please try from other terminals such as smartphones.

We accept orders and ApparelX from ApparelX 24 hours a day.
Responses from our company and customer support are available from 9:00 to 18:00 on weekdays.
We are closed on Sundays, public holidays, and certain holidays such as summer and year-end and New Year holidays.

Although it is linked to inventory, we are still in discussions with each manufacturer, but at the moment there is no prospect of implementation.
This is because even if the manufacturer issues inventory information, it cannot be shared in real time if the allocations are made due to orders from other trading companies or customers. If there is something out of stock, we apologize for the inconvenience, but we will change it to a product or color that is similar to you, or we will wait for the delivery date.