Support Page - ApparelX
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ApparelX is B2B e-commerce site for all persons in the apparel industry. There is a wide range of fabrics, buttons, lining, interlining, zippers, parts and more.
Year-End & New Year's Holidays (Dec 28 - Jan 5)
ApparelX Support
You can ask us for anything
Major GuidesGuide List
Payment
We explain all payment options you can choose, and what you need to take care of.
Delivery
We explain all delivery options we offer to you, and the delivery date and the cost.
Stock
We explain all stock status that you can see on the page, and the lead time and the disclaimers.
Dye / Cut / Sew
We explain all services of dying, cutting, and sewing that ApparelX offers to you.
FAQ
About Payment
What should I do if there is an error with my credit card?
Please contact your credit card company for more information.
Product
Is there a discount for ordering in bulk?
It depends on the quantity, but we will give you a quote if you let us know the relevant product number, color number, specifications, and quantity.
Please contact us via the support page .
Are there any free samples?
Unfortunately, we do not provide free samples.
Generally, sample card are sold for a fee, so please purchase the sample card with the product number you want.
I ordered the fabric in the roll, but the quantity is not exactly what I ordered?
If we receive your order of the fabric at the roll, because we have become the arrangement of the normal turbulent winding, there is a possibility that before and after the quantity that we receive.
Therefore, if you change the ordered quantity, we will inform you of the quantity by e-mail each time.
If the quantity is large, we will refund the difference, and if the quantity is small, we will refund the difference within a few days after the shipment is completed.
Please tell me the number of products in stock.
Please contact us from the contact form on the support page.
At that time, please describe the details such as product number, product name, color number, desired quantity. We will check the stock quantity and reply.
Is it possible to order the dough so that there is no cutout?
If you want to have it cut, you can request it, but there is a chance that it may end up being cut in half.
In the case of cuts, if there is a break in the middle, we cut it a little longer.
Furthermore, even in the case of raw rolls, there may be cut pieces in the middle, so please order in an amount that allows for some leeway (loss).
Can I order products that are not listed on ApparelX?
It is possible to arrange items that can be ordered even if they are not listed.
Please contact us for details such as desired product, product number, size, color, quantity from the contact form on the support page.
About Products In General
Can I return or exchange?
As a general rule, we do not accept returns or exchanges for items ordered by mistake.
However, if there are any defects such as stains or chips, we will accept returns or exchanges.
For details, please refer to the page on information based on the Specified Commercial Transactions Act .
What does it mean that there is no stock even though it was displayed as shipping on XX days?
We are very sorry about the inventory, but we are trying to clarify the shipping date or inventory status as accurately as possible for both our inventory products and products ordered from manufacturers, but due to allocations and inventory information deviations, etc., 100 % The information is not accurate.
For details, please refer to the ApparelX product inventory guide linked below.
https://www.apparelx.jp/guide_stock.html
I am worried that the color seen on the screen matches the color of the actual product
At ApparelX, we try to take pictures that make it easy to understand the color of the product as much as possible.
Since the color of the monitor and the environment are different for each customer, we recommend that you order the sample book of the product before purchasing if you are worried.
About The Order
How many days will it take for Nekoposu to arrive?
As the item will be delivered to your mailbox, it is not possible to specify a delivery date and time, so we are unable to give you an accurate answer, but we are told that the lead time will be the same as regular Yamato deliveries.
If you would like to specify a delivery date and time, please select standard delivery and specify the desired delivery date.
Can I change the delivery method?
Yes, it is possible.
If you wish to change from Nekopos to regular courier service, there will be an additional charge, so please contact us via the support page .
What should I do if my item hasn't arrived?
After the product is shipped, we will send you a "shipping notification" email with the shipping method and invoice number.
Please check the delivery status there.
If that doesn't solve the problem, please contact us via our support page .
Can you ship the product directly from the manufacturer?
We can ship directly from the manufacturer. Please note that we may not be able to ship depending on the order deadline.
In addition, a separate direct shipping fee may be charged, so please contact us via the support page .
Can I order by fax or phone?
Unfortunately, we do not accept orders by fax or telephone.
Please place your order on the ApparelX website.
I would like to check the status of my item.
You can check the status of your order from your order history on the My Account screen.
Once your order is complete, ApparelX will send you an email saying "Thank you for your order" to your registered email address.
If the shipment is complete, it will say "Shipped."
In addition, the shipping staff will send a "Shipping Notification" email to the registered email address.
If some items are out of stock, can I cancel all the other items?
If you order products from multiple manufacturers, we will make arrangements for some items first, so some items may not be able to be canceled depending on the progress of arrangements for other items.
Some items can be cancelled, so we will contact you at the time of your request.
As a result, we ask that you pick up any items that could not be cancelled.
Will VENTILE textile be sold overseas?
Currently, ventile is not sold overseas.
I want to arrange the logistics myself. Do you have a fixed warehouse in Japan or can you send it to a logistics address in Japan?
We can send it to your designated address in Japan. Shipping within Japan is 600 yen. You can also pick it up at our warehouse in Tokyo. 10% consumption tax will be charged.
I purchased the products of the supplier Yamamoto and Okura, but only the Yamamoto portion is displayed as shipping completed. Are other products not shipped?
The supplier Yamamoto will be displayed as shipping completed when the products are ready, but if you place an order with the supplier Okura, all the products will be shipped together.
After the shipment is completed, we will contact you by e-mail that the shipping process is completed, such as the shipping company and invoice number.
What if I want to change the color, size, quantity, etc. after ordering?
After confirming your order, it cannot be changed if it has already been cut or shipped, but it can be changed before it is arranged. Please contact us from the following.
As a general rule, we ask that you pick up the products that could not be changed.
I want to add an additional product to the product I ordered previously
When you place a new order, select "Shipping method/Shipping" from the cashier screen and select "Included shipping from previous order".
What should I do if I want to select "Bundled with previous order" but cannot?
You cannot select it unless the delivery address on the cashier screen is the same. Please check if the delivery address is the same.
Also, if the product has already been shipped, you cannot select it.

Is it possible to have it shipped to the specified destination?
Is possible. Please enter your desired destination from "Change" on the cashier screen. The address you registered once will be selectable from the next time onwards.
I have selected "Ship all at once" as the shipping method, but I would like you to ship the products that are available first.
Please contact the support page or the person in charge of ordering. If you divide the shipment into two parts, a separate shipping fee will be charged, so we will inform you of the payment method.

I want to change the shipping address...
Please let us know the shipping address from the support page . It will be changed in ApparelX.
Please tell me the carrier and the invoice number.
We will send an email from the supplier upon shipment. The shipping company and invoice number are listed in the email. please confirm.
About Account Registration
Is there a cost to register as a member?
Membership to ApparelX is free.
I received the "Welcome to ApparelX" email and pressed the button to verify my email address, but I got the message "Verification cord is invalid." What should I do?
The authentication has already been completed and the registration is complete.
If you click it twice it will say invalid cord.
Therefore, you will be able to log in using the email address and password you entered when you registered, so please do so.
I can't log in because I don't know the registered password and I have changed my email address.
Please contact us from the contact form on the support page.
At that time, please also contact us with the registered e-mail address before the change.
I forgot my registered password.
Password reset Please reset your password from the email sending page.
The ApparelX is garbled and I can't see the email.
Order confirmation emails from ApparelX and emails such as order completion / shipment completion notifications are basically HTML emails, so please make settings so that you can receive HTML emails.
One example is to change the character cord settings.
I haven't received any emails from ApparelX.
If you do not receive the email, it may have been marked as spam. Please set up your email to receive emails from the domain "info@apparelx.jp".
If you still cannot receive emails even after changing your email settings, please contact us using the contact form on the support page .
We will investigate the current situation.
I want to change the registered information.
You can change it by checking and changing the registration information of My Account.
Can it be used by individuals?
We apologize for the ApparelX, but ApparelX is a corporate service, and we do not accept transactions with individuals.
Registration is possible if you want to sell products made for commercial purposes rather than for personal use.
If you have a shop name, please indicate the shop name and register.
About The System
Can it be used by multiple people in the same company?
Yes, it is possible. Multiple people can use one account.
Please check here for instructions on how to add users.
What does it mean when you have orders that can be combined?
You are currently receiving an order from ApparelX, and there is another order that can be added to that order and shipped together.
If you select "Combined shipping with previous order" as the shipping method on the checkout screen, you will not be charged multiple shipping fees.
Will there be a cutting fee even if all textile fabric is taken away?
Depending on the manufacturer, there may or may not be a cutting fee.
If there is a product you are looking for, please contact us via the support page .
I can't add items to my cart! What should I do! ?
ApparelX version 10 or below of the browser Internet Explorer (Internet Explorer). Please upgrade to version 11 or higher, or use other browsers such as Google Chrome, Safari, Firefox. Also, please try from other terminals such as smartphones.
What are your business hours?
We accept orders and ApparelX from ApparelX 24 hours a day.
Responses from our company and customer support are available from 9:00 to 18:00 on weekdays.
We are closed on Sundays, public holidays, and certain holidays such as summer and year-end and New Year holidays.
If the product is out of stock, can't I hide it?
Although it is linked to inventory, we are still in discussions with each manufacturer, but at the moment there is no prospect of implementation.
This is because even if the manufacturer issues inventory information, it cannot be shared in real time if the allocations are made due to orders from other trading companies or customers. If there is something out of stock, we apologize for the inconvenience, but we will change it to a product or color that is similar to you, or we will wait for the delivery date.
Support Center
You Can Trust Us
Phone, Email, Contact Form, and App. Whichever.
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Phone
** Weekday, 9 AM - 6 PM (JST)
Email
Email Address:info@apparel-x.com
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